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ECDL e-Citizen 
Courseware

The European Computer Driving Licence

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FOUNDATION SKILLS

THE COMPUTER

• The System Unit
• The System (Mother) Board
• The CPU
• Memory (RAM)
• The Keyboard
• The Mouse
• CD-ROM
• DVD Drives
• Floppy disk
• Hard (Fixed) Disk
• The Monitor

• To turn on the computer

• What is the Windows Desktop?
• The 'Recycle Bin' Desktop icon
• The "My Computer" Desktop icon
• The "Internet Explorer" Desktop icon
• The Start icon and Start Menu
• The Windows 'Task Bar'

• Maximize, Minimize, Restore and Close icons
• To minimize a window
• To maximize a window
• To restore a maximized object to run in a window
• What is the Close button used for?
• To close a program using the Close button
• To close a window using the keyboard
• To restore a window from the Task Bar by single clicking on it
• To move a Desktop window
• To make a Desktop window taller or shorter
• To make a Desktop window narrower or wider
• To resize a Desktop window in two directions at once
• Switching between program windows

• Commonly used keys
• Which mouse button?
• "Select then manipulate"
• Double clicking
• "Drag and Drop" moving
• "Drag and Drop" copying
• Multiple selection techniques
• The other (right) mouse button

• To properly shutdown the computer
• Shut Down Options

• Using the Windows XP Tour
• Help within the Start Menu
• Searching for Help
• Using the Help Index
• Getting Help via the Internet.

FILES AND FOLDERS

• What are Drives, Folders and Files?
• What is the 'Windows Explorer'?
• To start the 'Windows Explorer' program
• To change the View of the file listing for a particular folder
• To change the View setting for all folders on the computer
• To view files within a particular folder (such as the e-citizen folder)
• To view files or folders on a floppy disk
• To view files or folders on a CD-ROM

• To determine file types
• Displaying file name extensions within the Windows Explorer
• Some more examples of file name extensions
• Audio and video files
• Temporary files
• Sorting files by type

• To select an individual file or folder within the Windows Explorer
• To select a continuous block of files
• To select multiple files which are not in a continuous block
• To copy files using the Windows Explorer
• To move files using the Windows Explorer
• To copy or move folders using the Windows Explorer
• The floppy disk 'protection' tab
• To copy a file to a floppy disk
• To copy a file from a floppy disk
• To move a file to a floppy disk
• To move a file from a floppy disk
• To copy a file from a CD-ROM disk

• To delete a file or folder
• To delete a file on another drive
• To view the contents of the Recycle Bin
• To restore a deleted file

SIMPLE APPLICATIONS

• Using Microsoft Word to create a new Word document.

• Opening a document within Microsoft Word
• Opening a previously used document within Word
• The Windows list of recently opened documents
• Opening a Word document using the Windows Explorer

• Entering text
• What is the 'Insertion Point'?
• Moving about within a document
• Inserting a picture into a document
• Changing Font Size
• Changing text alignment
• Changing margins
• Using Print Preview

• Saving a document file to your hard disk
• Saving a document file to a floppy disk
• Why save files in a different format?
• Using RTF (Rich Text Format), formatted files
• Saving a document in a web compatible format.

• To change the page orientation
• To print from an application

• To close a document within an application
• The difference between the 'Close' and 'Close Window' icons
• To close an application (and all open documents within it)

INTERNET BASICS

• What is the Internet?
• Why is the Internet Useful?

• What is the difference between the WWW and the Internet?

• Some prerequisites for going 'live'.
• What you need to get 'online'
• To open the Microsoft Internet Explorer (an Internet Browser)

• What is a URL (Uniform Resource Locator)?
• Web sites and URLs

• To display a specific web page

• What is a web browser?
• The web browser window
• The browser window buttons (icons)
• Navigating between web pages
• What is a Hyperlink?
• How can I recognize hyperlinks?

E-MAIL BASICS

• What is e-mail?
• Advantages of using e-mail
• Disadvantages of using e-mail

• The structure of an e-mail address
• E-mail vs. Web addresses

• What is an ISP (Internet Service Provider)?
• What is an E-mail account?
• How to setup an e-mail account
• What is junk mail?
• What are computer viruses?
• What are popup adverts?
• What is spyware?

• To start Outlook using the Start menu
• The Microsoft Outlook Screen
• The Microsoft Outlook Standard Toolbar
• To send a message using Outlook

• To check for new messages
• To read a message

• To create a new message

• Attaching files to an e-mail
• To insert a file into a message
• To open an attached file that has been sent to you
• The dangers of opening attached files - VIRUSES

• To reply to the sender of a message
• To reply to the sender and all recipients of a message
• To forward a message

• What is an address book?
• To add an e-mail address to the address book
• To edit an entry in your address book
• Using the Address book to send an e-mail

INFORMATION SEARCH

• What is a Search Engine?
• Examples of Search Engines
• What is a 'portal site'?
• Search the web using many different Search Engines at once

• Keyword searches
• Different Search Engines give different results!
• Paid for Search Engine positioning ('partner' sites)

• Using a Search Engine's advanced options

Navigating Web sites using links or site navigation features

• Using the 'Home' button
• Using a 'Site Map'
• Searching pages on a particular web site

• Copy and paste text, URL from a Web page.
• To copy and paste text from a web site to a document.
• To copy the URL of a particular web page to a document

• To save a web image to your hard disk
• To copy a web image from a web page to a document

• Why save a web page?
• To save a web page to your hard disk

• To print a web page
• To print part of a web page

• What is a favorite (bookmark)?
• To add a web page to your favorites
• To open a bookmark (favorite)

PRECAUTIONS

• Spam and how to avoid it

• How do viruses infect PCs?
• What is a firewall?

• What are anti-virus programs?

• Use caution when giving personal information over the Internet
• Protect your data!
• Chat rooms

• Be careful when purchasing via the Web
• Buyer Beware!
• To find information about consumer rights

• How do you know if a web site is legitimate?
• What is a secure web site?
• How to recognize a secure site.

• Parental Controls within a web browser
• To set parental controls within Internet Explorer
• To disable parental controls within Internet Explorer
• Other products to limit a child's access to the Internet

INFORMATION.

• To access on-line news
• Alternative and Independent news sites

• Getting information about local government services
• Business Link

• On-line banking
• Leisure services
• On-line shopping
• Local entertainment, cultural events and coming events
• Last Minute Deals
• Stock availability and pricing
• Comparing prices before you buy

• Finding information about travel schedules and booking tickets
• Finding information about hotel availability

• LearnDirect
• Finding information about training or educational courses
• Searching online libraries for information

• Using online job search sites
• Getting information about employment rights
• Getting information about pensions

• Finding information relating to public health
• Finding information relating to private health care
• Finding information relating to alternative medicines
• Finding information relating to drug certification
• Finding information relating to health insurance

• Special interest and 'direct action' groups
• Accessing discussion groups
• Accessing message boards

• Business related sites
• Finding information relating to corporate companies
• What is an Intranet?
• What is an Extranet?

E-PARTICIPATION

• What is an online form?

• What is a web form?
• Form Field: One-Line Text Box
• Form Field: Scrolling Text Box
• Form Field: Password Box
• Form Field: Check Box
• Form Field: Radio Button
• Form Field: Drop-Down Menu
• Form Field: Buttons
• Navigating an online form
• Mandatory Fields
• Correcting or removing data
• Submitting an online form
• Resetting and Clearing a form
• Error Messages

• Try to check out a site before purchasing anything!

• Issues relating to card details
• Internet Security
• Encryption in Internet Explorer

APPLICATIONS

• E-mailing your view to a local news station
• Participating in a news poll
• Completing a form requesting your opinion of a topical news item.

• Contacting local social services
• Submitting a tax return via the Internet
• Register to vote
• Accessing Government Consultation Documents

• Getting information about online banking
• Purchasing tickets online
• Getting a quotation for purchasing a car
• Purchasing Books or CDs online

• Making a flight reservation
• Making a hotel reservation
• Hiring a car online

• Getting information about online courses
• Reserving a library book

• Applying for a job online

• Sourcing health advice
• Getting information about health insurance

• Using Discussion groups

• Using Company Intranets